Citizen Eco Drive Men's Watch CA0731-82L

Shipping & Return Policy

Obsessionsj.com provides a tracking number for all shipped items. Orders must be over $99 CAD pre-tax to qualify for Free Shipping within Canada. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined.

Canada

Shipments within Canada are shipped via Canada Post, FedEx, or UPS and the delivery time may vary from 4-12 business days depending on the postal code. Rural Canada may have a longer delivery time. All shipping times are estimates only, and there may be carrier delays which are beyond our control. We cannot be responsible for such delays.

USA

Shipments going to the United States are shipped via Canada Post, FedEx, or UPS, depending on our choice of available service. For Continental USA, packages may take 4-14 business days. For Alaska, Hawaii, or Puerto Rico, it may take longer.

International

We currently do not accept orders outside Canada and the USA.

Note:

Obsessionsj.com holds the right to refuse shipping to any order.

Return Policy

Thank you for shopping with Obsessionsj.com. Please carefully review our return policy to ensure a smooth return process:

Final Sale Items:

Items marked as Final Sale are not eligible for return or exchange under any circumstances.

Eligibility for Returns:

You may return regular-priced and sale-priced merchandise within 30 days of receiving your order for a full refund, excluding shipping fees. Please ensure the item(s) are in new, unused condition with all original tags and packaging.

Lab Grown Diamond Return Policy:

Items can be returned within seven days of receipt. Must be in original condition, brand new, and unworn with all packaging and appraisals included. If the item is received incomplete, it will not qualify for a return. A 50% restocking fee applies for incomplete returns.

In-Store vs. Online Returns:

Please note that our in-store return policy differs from our online return policy. For details on in-store returns, please visit our store directly.

Return Process:

To initiate a return, please contact us within 30 days of receiving your order. Once your return is processed, you will receive an email confirmation. Refunds will be issued within 3-5 business days of receiving the returned item(s). Please allow an additional 3-5 business days for the funds to be credited to your account, depending on your payment method.

Return Shipping Costs:

Customers are responsible for the cost of return shipping. Any additional charges, such as customs duties or brokerage fees, will also be at the customer's expense. Obsessionsj.com is not responsible for any return shipping charges.

Incorrect Address / Refused Shipments:

If a package is returned due to an incorrect address provided by the customer or if the package is refused at delivery, all shipping charges will be deducted from your refund.

Condition of Returned Items:

Returned items must not be worn, altered, or damaged. All items must include original tags and be returned in their original packaging and condition. We reserve the right to deny refunds if the returned goods do not meet these conditions.

Store Drop-Offs:

Returns cannot be dropped off at our physical store location. All returns must be mailed to the address provided. A $25 return handling fee may be deducted from your refund if a return is dropped off at the store.

Free Gift with Purchase:

As part of our special promotions, customers are eligible to receive one free gift per purchase, where applicable. Please note the following conditions:

• Eligibility: A free gift is offered with each qualifying purchase, limited to one gift per transaction.
• Returns & Exchanges: Gifts received with a purchase cannot be exchanged or returned separately from the qualifying item. If you decide to return the purchased item, the free gift must also be returned in its original condition, with all packaging, tags, and manuals intact.
• Missing or Damaged Gifts: If the free gift is not returned, or if it is returned in damaged or incomplete condition, the full retail value of the gift will be deducted from your refund for the returned item.

Restocking Fee Policy:

If a return is made for an item that is used, damaged, altered, or not in its original condition (including missing tags or packaging), a restocking fee of 25% of the original price will be charged. Alternatively, Obsessionsj.com reserves the right to deny the return for items that are deemed used, altered, or not in original condition.

Exchanges:

Obsessionsj.com does not offer online exchanges. If you need a different size, style, or price, we recommend that you first return the item for a full refund (subject to the return conditions and timeframe above), and then place a new order for the desired item as a separate transaction.

For Self-Serve Returns Authorization:

United States:

Returns from the United States must be shipped via the United States postal service with insurance and tracking number provided to Obsessionsj.com.

All returned items should be declared as a ‘Return of Canadian Merchandise’ on the customs declaration. Returned items that don't have this mention on their custom declaration will be refused and returned to the sender.