Shipping and Returns


SHIPPING & RETURN POLICY

Thank you for shopping with Obsessionsj.com. Please read the following Shipping and Return Policy carefully before placing your order. By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

SHIPPING POLICY

All orders are shipped with a tracking number and delivery confirmation for your security.

Orders over $99 CAD (before taxes) qualify for Free Standard Shipping within Canada.

If multiple orders are placed using the same customer account and shipping address, Obsessionsj.com reserves the right to combine shipments.

Shipping times are estimates only and are not guaranteed. Delivery delays caused by the shipping carrier, customs authorities, weather, strikes, or other events beyond our control are not the responsibility of Obsessionsj.com.

Canada

Orders shipped within Canada are generally sent via Canada Post, FedEx, UPS, or any other reputable shipping carrier selected by Obsessionsj.com based on the destination, service availability, and operational requirements.

Estimated delivery time:

  • 4–12 business days

Delivery to rural or remote locations may require additional transit time.

United States

Orders shipped to the United States are generally sent via Canada Post, FedEx, UPS, or any other reputable shipping carrier selected by Obsessionsj.com based on the destination, service availability, and operational requirements.

Estimated delivery time:

  • Continental USA: 4–14 business days
  • Alaska, Hawaii, and Puerto Rico: Delivery times may be longer.

International Orders

At this time, Obsessionsj.com accepts orders only within Canada and the United States.

IMPORTANT INFORMATION FOR USA & INTERNATIONAL CUSTOMERS

All international shipments, including shipments to the United States, may be subject to import duties, customs duties, brokerage fees, tariffs, import processing charges, local taxes, VAT (where applicable), or other government-imposed fees.

These charges are:

  • NOT included in your purchase price or shipping charges.

  • Determined solely by your country's customs authorities and/or local government.

  • The sole responsibility of the customer.

Because customs regulations and import charges vary by country, state, province, and municipality, Obsessionsj.com cannot estimate, collect, reimburse, or waive these charges.

Customers are responsible for contacting their local customs office or applicable government authority before placing an order to determine whether any additional import costs will apply.

By placing an international order, including orders shipped to the United States, you acknowledge and agree that:

  • You are responsible for paying all customs duties, brokerage fees, tariffs, import taxes, local taxes, and any other government-imposed charges.

  • Obsessionsj.com is not liable for any customs charges or import fees imposed after shipment.

  • Customs processing may delay delivery, and such delays are outside our control.

  • Refusing to pay customs charges or refusing delivery does not eliminate these charges.

REFUSED INTERNATIONAL SHIPMENTS

If an international shipment, including shipments to the United States, is refused due to unpaid customs duties, brokerage fees, taxes, or any other import charges:

  • The package will be returned to Obsessionsj.com.

  • The customer is responsible for:

    • the original shipping charges,

    • all return shipping charges,

    • any customs or brokerage fees charged to Obsessionsj.com,

    • and a 10% restocking fee.

These amounts will be deducted from any eligible refund.

Refunds will only be processed after the merchandise has been safely returned and inspected.

If the returned package is lost, abandoned, destroyed by customs, or cannot be returned to us, no refund will be issued.

RETURN POLICY

 

 

Return Eligibility

Regular-priced and sale merchandise may be returned within 30 days of delivery for a refund of the purchase price.

To qualify:

  • Items must be brand new.

  • Unused and unworn.

  • Returned with all original tags.

  • Returned with original packaging.

  • In resalable condition.

Shipping charges are non-refundable.

Lab-Grown Diamond Returns

Lab-grown diamond items may be returned within 7 days of delivery.

The item must:

  • be brand new,

  • unworn,

  • Include all original packaging,

  • Include all certificates and appraisals.

Incomplete returns are not eligible for a full refund.

A 50% restocking fee applies if any required documentation or packaging is missing.

Final Sale Items

Items marked Final Sale cannot be returned, exchanged, or refunded.

Return Authorization

Before returning any merchandise, customers must obtain a Return Authorization (RA).

Returns received without prior authorization may be refused or delayed.

Email:

Obsessionsjewellery@gmail.com

Subject:

Return Authorization – Order #________

Refund Processing

Once your return has been received and inspected:

  • Refunds are processed within 3–5 business days.

  • Financial institutions may require an additional 3–5 business days before funds appear.

Refunds are issued to the original payment method.

Return Shipping Costs

Customers are responsible for:

  • return shipping,

  • insurance,

  • tracking,

  • customs duties,

  • brokerage fees,

  • import taxes,

  • and any other fees incurred during the return process.

Obsessionsj.com is not responsible for return shipping costs.

Incorrect Address / Refused Deliveries

If a shipment is returned because:

  • An incorrect shipping address was provided,

  • delivery was refused,

  • Customs fees were not paid,

  • or the package was unclaimed,

The customer will be responsible for:

  • original shipping charges,

  • return shipping charges,

  • customs charges billed to Obsessionsj.com,

  • applicable carrier fees,

  • and a 10% restocking fee.

These charges will be deducted before any refund is issued.

Condition of Returned Merchandise

Returned merchandise must:

  • not be worn,

  • not be damaged,

  • not be altered,

  • include original tags,

  • include original packaging,

  • be in resalable condition.

Obsessionsj.com reserves the right to deny any return that does not meet these requirements.

Store Drop-Offs

Online purchases cannot be returned in-store.

A $25 handling fee may apply if the merchandise is dropped off at our retail location.

FREE GIFT WITH PURCHASE

Where applicable:

  • One complimentary gift is provided per qualifying order.

  • If the qualifying purchase is returned, the complimentary gift must also be returned in new condition.

  • If the gift is missing or damaged, its full retail value will be deducted from the refund.

RESTOCKING FEES

Returns that are:

  • worn,

  • damaged,

  • altered,

  • missing packaging,

  • missing tags,

  • or otherwise not in original condition

may incur a 25% restocking fee or be refused entirely.

EXCHANGES

We do not offer online exchanges.

If you require another size, style, or item, please:

  1. Return your eligible item.

  2. Receive your refund.

  3. Place a new order.

UNITED STATES RETURNS

Customers returning merchandise from the United States must:

  • ship using the United States Postal Service or another insured carrier,

  • provide tracking information,

  • insure the shipment,

  • clearly declare the package as:

"Return of Canadian Merchandise"

Packages that are incorrectly declared may be refused and returned to the sender.

CUSTOMER SERVICE

Orders are shipped throughout Canada and the United States.

Prices displayed on Obsessionsj.com are in Canadian Dollars (CAD).

Accepted payment methods include:

  • Visa

  • Mastercard

  • American Express

  • Interac e-Transfer

PRODUCT AVAILABILITY

Inventory is updated regularly, but availability cannot be guaranteed.

If an item becomes unavailable after purchase, the customer will receive a full refund.

ORDER CANCELLATIONS

Order confirmation emails acknowledge receipt of your order but do not constitute acceptance of the order.

Obsessionsj.com reserves the right to cancel orders for reasons including:

  • insufficient inventory,

  • payment authorization failure,

  • pricing errors,

  • suspected fraud,

  • shipping restrictions,

  • or any other reasonable business reason.

Orders may be cancelled or modified before shipment by contacting Customer Service.

Once shipped, orders cannot be cancelled but may be returned in accordance with this policy.

SALES TAX

Canadian taxes are charged according to the destination province.

Orders shipped to the United States are not charged Canadian sales tax.

However, U.S. Customs, state authorities, or local jurisdictions may assess customs duties, brokerage fees, tariffs, state taxes, local taxes, or other import charges.

These charges are entirely the customer's responsibility.

Obsessionsj.com assumes no responsibility for customs duties, brokerage fees, tariffs, taxes, customs delays, or any other charges imposed after shipment.

EXCLUSIVE SALES EVENTS

Promotions, including, but not limited to:

  • Black Friday

  • Cyber Monday

  • Boxing Day

  • Valentine's Day

  • Mother's Day

  • Father's Day

apply to new purchases only.

Price adjustments and price matching are not available for previous purchases.

Right to Refuse Service

Obsessionsj.com reserves the right to refuse or cancel any order or shipment at its sole discretion.

By placing an order with Obsessionsj.com, you acknowledge that you have read, understood, and agreed to this Shipping and Return Policy, including the responsibility for all customs duties, brokerage fees, import taxes, local taxes, and any other charges imposed by the destination country or jurisdiction.

NOTE: Some items sold on Obsessionsj.com cannot be shipped outside of Canada due to shipping restrictions or manufacturer policies. If an item you purchase is not eligible for international shipping, we will notify you as soon as possible. If payment has already been processed, a full refund will be issued to your original payment method in the same currency charged.