Obsessionsj.com provides a tracking number for all shipped items. Orders must be over $99 CAD pre-tax to qualify for Free Shipping within Canada. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined.

Canada:

Shipments within Canada are shipped via Canada Post, Fed Ex or UPS and the delivery time may vary from 4-12 business days depending on the postal code. Rural Canada may have a longer delivery time. All Shipping times are estimates only and there may be carrier delays which is beyond our control and we cannot be responsible for such delays.

USA:

Shipments going to the United States are shipped via Canada Post, Fed Ex.or UPS depending on our choice of available service.
Continental USA: Packages may take 4 -14 Business Days. For Alaska, Hawaii or Puerto Rico it may take longer.

International:

We currently do not accept orders outside Canada and the USA.

NOTE:    Obsessionsj.com holds the right to refuse shipping to any order.

 

RETURN POLICY:

Items that are on FINAL SALE cannot be returned.

Obsessionsj.com allows 30 days for return of regular and sale priced merchandise for a full refund starting from the day the merchandise was received by the customer. Shipping fees are not refundable.Please note that IN STORE return policies are different from ON LINE store purchases. Visit our store for more IN STORE policy details.

Obsessionsj.com is not responsible for return shipping costs including any additional shipping fee’s such as customs duties, courier brokerage etc.. If a package is returned due to wrong address provided or any issues due to incorrect information provided by the customer or if the package is declined by the customer at delivery all shipping charges will be deducted from the refund.

Items being returned must not be worn, altered, or damaged. Items must have their original tags. All products must be returned in its original packaging and condition. Upon receipt of returned merchandise, Obsessionsj.com has the right to deny refunds if the goods do not meet the return policy requirements. Returns cannot be dropped off at the store location. All returns have to be mailed to the address provided. If the return is dropped off at the store there may be a $25 return handling fee deducted from the return. 

RE-STOCKING FEES:

If the item is returned in used, damaged, altered or not in original condition with all tags and packaging intact Obsessions Jewellery will  charge a RE-STOCKING FEE of 25% of the original price OR at its own discretion deny the return for used, altered or not in original condition items sent back.

Unfortunately, Obsessionsj.com is unable to provide online exchanges. If an exchange on an item is necessary for a different size, style or price, we recommend first sending the item back for a full refund (if return falls under the above requirements/time frame), then purchase your desired item through the website as a separate transaction.

Returns must be authorized by Obsessionsj.com in advance. Customers must contact us prior to proceeding with return by emailing obsessionsjewellery@gmail.com and you will be provided with a return authorization number as well as return shipping instructions. The return authorization number must be clearly written on the outside of the package being returned. Obsessionsj.com is not responsible for the loss or delay of packages being returned and suggests using a courier service that provides a tracking number.

                                                   OR

For self-serve returns authorization,click here

United States:

Returns from the United States must be shipped via the United States postal service with insurance and tracking number provided to Obsessionsj.com.

All returned items should be declared as a ‘Return of Canadian Merchandise’ on the customs declaration. Returned items that don't have this mention on their custom declaration will be refused and returned to the sender.

CUSTOMER SERVICE

Shipping:

We offer delivery service to any city in Canada or the United States. All packages shipped by us are with Tracking Numbers and Delivery Confirmation Signatures for our customers security. All prices listed herein are in Canadian currency. We accept the following forms of payment: VISA, MASTER CARD, Interact e-Transfer, or American Express.

Product availability:

The items available on Obsessionsj.com are subject to change. Obsessionsj.com has gone through extensive effort to integrate its stock in real-time with the web store. Despite this effort, items that appear available on the web store might be out of stock. If this occurs, Obsessionsj.com will refund the complete amount and the customer will be notified immediately of this transaction reversal.

Obsessionsj.com  has a wide selection of  product which may not be available at the store. 

Order cancellation:

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit.

Customers may cancel or make changes to their order as long as the order has not been processed or shipped at our warehouse. To cancel, or make any changes, customers must contact us through our customer service telephone number or email address:

Once the item has been shipped customer can still return the item in original brand new condition as shipped without any damage by obtaining a Return Authorization prior to sending the item back. Any item returned without obtaining a return authorization may not be processed. Any package returned back to us for non acceptance upon delivery will be charged all shipping costs (both ways) incurred and a 10% restocking fee.
Obsessionsjewellery@gmail.com

Sub: Return Authorization with original Order Number 

 

EXCLUSIVE SALES EVENT:

All Event specific sales like Black Friday, Cyber Monday, Boxing Day and Week, Valentine, Mothers Day, Fathers Day and all exclusive event sales are for NEW ORDERS ONLY. There will be no price match or adjustments offered. 

Sales tax:

• Orders shipped to Ontario are subject to 13% HST.
• Orders shipped to Nova Scotia, Newfoundland and Labrador and New Brunswick, are subject to 15% HST.
• Orders shipped to British Columbia, Alberta, Quebec are subject to 5% GST.
• Orders shipped to other Canadian provinces or territories are only subject to 5% GST.
• Orders shipped to the United States are not subject to any sales tax. For orders with destination to the USA, please consult the customs legislation of your state. Obsessionsj.com does not take any responsibility for duty, brokerage fees and shipment delay due to customs, if any.

 

NOTE:  SOME OF THE ITEMS WE SELL CAN NOT BE SHIPPED OUTSIDE CANADA. IF THAT IS THE CASE FOR THE ITEM YOU INTEND TO PURCHASE, WE WILL NOTIFY YOU AND IF THE CREDIT CARD IS CHARGED, A REFUND FOR THE FULL AMOUNT IN THE CURRENCY CHARGED WILL BE ISSUED.